Questions, answered.
Can't find what you're looking for? Email us at sales@qaba.com.au and we'll get back to you within two business days.
Do qaba products contain sulphates?
We are truly sulphate free. By being 100% sulphate free, your natural oils are preserved and retained while your hair and scalp stay healthy. If your hair is coloured, being sulphate free makes a big difference to maintaining your colour.
Being 100% sulphate free, qaba can be used head to toe. Sulphates may strip your natural oils and take away too much moisture, stripping your colour while causing a dry scalp and irritation.
Are qaba products safe to use during pregnancy and breastfeeding?
We are truely sulphate free. By being 100% sulphate free your natural oils are preserved and retained while your hair & scalp stay healthy.
If your hair is coloured, being sulphate free makes a big difference to maintaining your colour.
Being 100% sulphate free, qaba can be used head to toe.
Sulphates may strip your natural oils and take away too much moisture, stripping your colour while they may cause a dry scalp and irritation.
I have sensitive skin, can I use qaba?
Yes, qaba in many cases helps with sensitive skin and we are always available to help personalise your hair regime to make sure you get the right advice. However, we recommend that you speak with your health care professional or dermatologist should you have any concerns regarding your particular circumstances.
Is qaba Australian-made?
Yes, absolutely, we are passionate about Australian made, upholding our products to the highest quality standards.
How can I track my order?
Once your order has been shipped, you will receive an email notification from us containing a tracking number. You can use this tracking number to monitor the status of your shipment. Please allow up to 48 hours for the tracking information to become available.
Can I modify or cancel my order after it has been placed?
We understand that sometimes you may need to make changes to your order. If you wish to modify or cancel your order, please reach out to our customer support team as soon as possible. We will do our best to accommodate your request, but please note that if your order has already been processed or shipped, we may not be able to make changes or cancel it.
My order hasn't arrived
If you haven’t received your order within 7 days of receiving the shipping confirmation email, please contact us and provide your name and invoice number. We will investigate the matter for you.
How long will it take to get my order?
Orders are typically dispatched within 1-2 business days, with most arriving in 5-8 business days depending on your location. Free standard shipping on all US orders.
Shipping Rates and Estimates
We offer free standard shipping on all US orders (no minimum order required), with delivery to all 50 states.
What payment methods do you accept?
We accept various payment methods including credit/debit cards, PayPal, apple pay, Afterpay, and bank transfers. You can choose the most convenient option during the checkout process.
Are there any additional fees or charges associated with payment?
Our prices include all applicable taxes and fees, so there are no hidden charges. However, please note that depending on your location and the chosen payment method, there may be additional fees such as currency conversion fees or bank transfer charges. It’s always a good idea to check with your financial institution for any potential charges before making a payment.
What is your refund and return policy?
At qaba, we hope that you absolutely love our products.
If, for any reason, you are not completely happy with your purchase, please don’t hesitate to reach out to us. For hygiene and safety reasons, we are unable to accept exchanges or refunds unless the items were damaged or faulty at the time of purchase. If your order arrives with any damage, please notify us within 48 hours of receiving the order. Kindly email us at sales@qaba.com.au with your invoice number and a photo of the item’s condition. We will assess each case individually and make every effort to find a satisfactory solution.
While we are unable to accept returns on used products, we are more than willing to discuss any concerns you may have and find a suitable solution. We believe that using a product incorrectly can sometimes create a perception that it’s not the right fit for you. Rest assured, we are committed to delivering exceptional quality products. However, if your order doesn’t meet your expectations, please contact us right away.
If you encounter any other issues with your order, please don’t hesitate to contact us. We will thoroughly investigate the matter and, if appropriate, offer a refund or exchange. If a refund is agreed upon, qaba will process the appropriate amount back to the original method of payment used for the purchase, within 14 days.